Cancellation and Refund Policy
Cancellation Right: Customer satisfaction is important to us. If you wish to cancel an order, you have the right to do so under the following conditions:
- You must notify us of your cancellation request within 24 hours of placing the order.
- You can communicate your cancellation request to our customer service team via phone or email.
- The order must not have been processed or shipped.
Refund Conditions: If you are not satisfied with a purchased item, you have the right to request a refund under the following conditions:
- You must request a refund within 7 days of receiving the product.
- The product must be unused, undamaged, and in its original packaging.
- You can communicate your refund request to our customer service team via phone or email.
- Refunds will be processed after verifying the compliance of the returned product with the refund conditions.
- Refunds for payments made by credit card will be issued back to the original credit card. For other payment methods, refunds will be issued according to the original payment method.
Note: Certain products, such as custom-made items and personal care products, may not be eligible for return or exchange.
Contact Information: Phone: [Phone Number] Email: info@diamondblue.nl
